Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and I&A Labs LLC ("GoalLens," "we," "us," or "our") governing your access to and use of the GoalLens platform, including any associated websites, APIs, applications, and services (collectively, the "Service").

Each user must accept these Terms individually before accessing the Service. Your individual acceptance does not replace any separate commercial agreement between GoalLens and your organization.

GoalLens is an Outcome Intelligence platform that connects Objectives, Desired Outcomes, Key Results, KPIs, and execution evidence to help leaders understand whether outcomes are being achieved, where alignment gaps exist, and what actions to take next.

GoalLens allows organizations to:

• Create workspaces scoped to strategic initiatives or review cycles
• Define Objectives, Desired Outcomes, Key Results, and KPIs
• Upload and connect execution evidence from files and integrated sources
• Run AI-assisted analysis to generate alignment insights, risk signals, and recommendations
• Export executive-ready outcome reports

GoalLens operates on an invite-only, organization-first access model. Access to the Service requires an active invitation from a GoalLens organization administrator, or a direct commercial agreement with GoalLens.

• You must be at least 18 years old and authorized to act on behalf of your organization.
• Access is granted at the organization level. GoalLens controls who may access the platform and may decline or revoke access at its discretion.
• Each user account is personal and non-transferable. You are responsible for maintaining the security of your credentials.
• You must notify GoalLens immediately of any unauthorized access to your account.

You agree that you and your organization will:

• Provide accurate information when setting up workspaces, goals, and KPIs.
• Use the Service only for lawful purposes and in accordance with these Terms.
• Not upload content that violates applicable laws, infringes third-party rights, or contains malware.
• Not attempt to gain unauthorized access to any part of the Service or another user's data.
• Not reverse engineer, scrape, or attempt to extract data or models from the Service.
• Maintain appropriate internal controls over who in your organization has access to GoalLens workspaces.
• Have all rights, permissions, notices, and lawful authority required to upload, connect, or otherwise submit source data and Context Library content to the Service.
• Review submitted content and avoid including personal, confidential, regulated, or sensitive information that is unnecessary for the intended analysis.

You may not use the Service to:

• Violate any applicable law or regulation.
• Interfere with or disrupt the integrity, performance, or security of the Service.
• Attempt to probe, scan, or test the vulnerability of the Service.
• Transmit viruses, malware, or other harmful code.
• Upload regulated personal data — including health, financial, or government-issued identification data — without a separate written data processing agreement with GoalLens.
• Resell, sublicense, or otherwise provide access to the Service to unauthorized third parties.

GoalLens reserves the right to suspend or terminate access for any violation of this section without prior notice.

GoalLens processes uploaded and connected sources to extract relevant goal, KPI, risk, evidence, and execution signals. GoalLens constructs a compact GoalLens Map and retrieves only Context Library snippets relevant to the analysis rather than sending the entire Context Library. Evidence grounds findings; approved context guides interpretation, terminology, and recommendations.

GoalLens is designed to minimize AI-bound content and apply supported masking and pseudonymization controls before external AI inference. Automated filtering and masking may not identify every item of personal, confidential, regulated, or sensitive information. You and your organization remain responsible for reviewing and having the necessary authority to use all sources and context submitted to the Service.

You retain ownership of all data, content, and files you upload to GoalLens. By uploading content, you grant GoalLens a limited license to process that content solely to provide the Service to you.

GoalLens may also use aggregated and de-identified data derived from your use of the Service — data that does not identify you, your organization, or any individual — to monitor, maintain, and improve the Service, to develop new features, and for benchmarking and analytics purposes. GoalLens will not use aggregated or de-identified data in a way that re-identifies you, your organization, or any individual.

GoalLens uses third-party AI providers to generate analysis and recommendations. AI-generated outputs are suggestions and should not be relied upon as professional, financial, legal, or medical advice. You are responsible for reviewing and validating any AI-generated content before acting on it.

GoalLens is not responsible for any decisions, actions, or outcomes resulting from your or your organization's use of AI-generated recommendations, insights, or reports. You are solely responsible for independently reviewing all recommendations and determining what actions, if any, are appropriate for your organization.

Workspace administrators select the analysis model from models made available by GoalLens. GoalLens permits only approved models and routes configured for Zero Data Retention and denied provider data collection. Model selection cannot override these privacy requirements. If no compliant route is available, GoalLens will not run the analysis.

GoalLens does not use your data, content, or files to train or fine-tune AI models, whether owned by GoalLens or by third-party AI providers.

Users should not upload regulated or highly sensitive personal data — including HIPAA-covered health information, payment card data, or government-issued identification numbers — unless covered by a separate written agreement with GoalLens.

Access to GoalLens for your organization is governed by the commercial agreement between your organization and GoalLens, which may take the form of a signed contract, a purchase order, or an invoice accepted by both parties.

• Fees are as agreed in the applicable commercial arrangement.
• Unless otherwise agreed, fees are due within 30 days of invoice.
• GoalLens may suspend access for overdue payments after reasonable notice.
• Self-serve subscription billing, if offered in the future, will be governed by additional billing terms presented at the time of purchase.

In connection with your use of the Service, each party may receive non-public business, technical, or commercial information from the other party ("Confidential Information"). Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party without an obligation of confidentiality, or is independently developed without use of the disclosing party's Confidential Information.

Each party agrees to:

• Use the other party's Confidential Information solely to perform its obligations or exercise its rights under these Terms.
• Protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information, and no less than a reasonable degree of care.
• Not disclose the other party's Confidential Information to any third party, except to employees, contractors, or advisors who need to know it and are bound by confidentiality obligations at least as protective as those in this section.

Either party may disclose Confidential Information to the extent required by law, regulation, or court order, provided that (where legally permitted) it gives the other party reasonable advance notice.

Your data, content, and files remain governed by Section 6 (Data and AI Usage) and our Privacy Policy; this section covers non-public business information exchanged between the parties more broadly (for example, pricing, roadmap, and other commercial terms).

GoalLens may suspend or terminate your access to the Service:

• If you violate these Terms or any applicable law.
• If payment obligations are not met after notice.
• If GoalLens reasonably believes your use poses a risk to the Service, other users, or third parties.
• Upon mutual agreement or at the end of a contract term.

You may terminate your use of the Service at any time by contacting GoalLens. Upon termination, your access will be revoked and your data will be subject to the retention and deletion terms described in our Privacy Policy.

Archived workspaces are retained for 30 days after archiving and then permanently deleted. Termination of your account will trigger the applicable retention and purge process for your organization's workspaces.

GoalLens and its licensors own all right, title, and interest in and to the Service, including all software, models, interfaces, designs, and documentation. Nothing in these Terms transfers any intellectual property rights to you.

Subject to your and your organization's compliance with these Terms, GoalLens grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the period your organization has active access, solely for your organization's internal business purposes. This license terminates automatically upon termination or expiration of your access to the Service.

You retain full ownership of your data and content. GoalLens does not claim ownership over your Objectives, Key Results, KPIs, evidence files, or analysis results.

If you or your organization provide GoalLens with feedback, suggestions, or ideas about the Service ("Feedback"), you grant GoalLens a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that Feedback into the Service without restriction or compensation to you.

"GoalLens" and associated logos are trademarks of GoalLens. You may not use GoalLens' name, logos, or trademarks without GoalLens' prior written consent, except as reasonably necessary to identify GoalLens as the provider of the Service (for example, referring to GoalLens by name in your own internal documentation).

The Service is provided "as is" and "as available" without warranty of any kind. To the fullest extent permitted by applicable law, GoalLens disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of AI-generated content.

GoalLens does not warrant that the Service will be uninterrupted, error-free, or free of harmful components. AI-generated analysis may contain inaccuracies and should be reviewed before use.

To the fullest extent permitted by law, GoalLens shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, business interruption, or any business, financial, operational, or strategic decision made or action taken by you or your organization in reliance on AI-generated recommendations, insights, or reports, arising out of or related to your use of the Service, even if GoalLens has been advised of the possibility of such damages.

GoalLens' total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the fees paid by your organization to GoalLens in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless GoalLens, its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your or your organization's breach of these Terms, including the representations in Section 4 (User and Organization Responsibilities) regarding your right and authority to upload, connect, or submit source data and Context Library content.
• Your or your organization's violation of applicable law or infringement of a third party's rights in connection with your use of the Service.

GoalLens agrees to indemnify, defend, and hold harmless you and your organization from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of a third-party claim that the Service, as provided by GoalLens and used in accordance with these Terms, infringes that third party's intellectual property rights, except to the extent the claim arises from your data, your modifications to the Service, or your use of the Service in violation of these Terms.

The indemnified party must promptly notify the indemnifying party in writing of any claim, give the indemnifying party sole control of the defense and settlement of the claim (provided any settlement does not impose liability or an admission of fault on the indemnified party without its consent), and provide reasonable cooperation at the indemnifying party's expense.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Subject to final counsel review, the exclusive venue for disputes will be Travis County, Texas.

GoalLens may update these Terms from time to time. When we do, we will update the effective date at the top of this page. Material changes will be communicated to active users via email or an in-product notice. When GoalLens designates a revision as requiring renewed acceptance, you must affirmatively accept that version before continuing to access the Service.

If you have questions about these Terms or wish to discuss a commercial arrangement, please contact us at:

admin@goallens.ai